1. Pricing and Currency
Q: Do your prices include tax?
A: The prices include VAT. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country.
2. Out of Stock
Q: When are products coming back into stock?
A: Most likely item is out of stock will not be reproduced.
Q: I’d like to order a product, but it does not allow me to put it in the basket.
A: If it is not possible to select an item this means that it is not available.
Q: How long does the delivery take?
A: Please refer to the delivery section for details.
Q: What’s your returns policy?
A: You can return any product you receive from URBNCASE within 7 days of receipt, as long as the item is unused, unwashed and in original condition. For more information, please visit the returns section of the website.
Q: My product is over one months old, and has developed damage through wear and tear, what can be done?
A: URBNCASE provide a free of charge repair service. This service is provided for items that were damaged through normal use and have been cared for as per garment instructions. Please visit the repairs section of the website for more details.
6. Products and Sizing
Q: I am not sure which size to order?
A: Please also have a look at our sizing page. If you are still not certain about which size is right, please contact us on +62 8128 7777 453 or email firstname.lastname@example.org
7. Sponsorship and the URBNCASE Embassy Riders Team
Q: I am interested in having my event sponsored by URBNCASE.
A: Please send an email to email@example.com detailing your event. We are pleased to help your event.
Q: How do I join the URBNCASE Embassy Riders Team?
A: Please visit the Riders Teams page of the website for more details.
8. Retail Partners
Q: Have you got any retail partners around the world?
A: URBNCASE are looking for retail partners around the world, if you are interested in becoming our partner please contact us on +62 8128 7777 453 or email firstname.lastname@example.org
9. Special Order
Q: Can I order in accordance with the design and our desire (special order)?
A: URBNCASE also accept special orders of apparel products required by Wholesaler, Community or Individuals with competitive price.
Q: How many minimum order for special order?
A: Minimum order is 3 dozen, for details please contact us on +62 8128 7777 453 or email email@example.com