Lifetime Warranty Policy
All URBNCASE products carry a LIFETIME WARRANTY to be free of defects in materials and workmanship. This limited warranty does not cover modified products or damage caused by improper care, abuse, accident or the natural breakdown of materials over time as a result of reasonable wear and tear.
We will cover the cost (free of charge) to repair or replace, at our discretion, any item that is found to be defective in materials or workmanship. Items must be returned “cleaned”, items returned with loose dirt or debris will not be repaired and will be returned to the sender.
This limited warranty goes into effect from the original date of purchase and applies to the original owner. Any damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered.
All warranties require proof of purchase from an authorized dealer or URBNCASE directly.
You should consult with us before doing this claim Lifetime Warranty. Please contact us on +62 8128 7777 453 or email email@example.com
Examples of Covered Defects
Defective sewing/stitching, defective zippers, defective attachment hardware, and defective clips.
Examples of Wear and Tear Are Not Covered
Reasonable wear and tear such as rips, scuffs, peels, broken zippers and fading.
If We Are Unable to Repair or Replace Your Product
We may choose to send you a gift code for the amount shown on your proof of purchase or, if no proof of purchase is available, the most recent sale price of the product before tax.
Final Sale Items
Final sale items are not eligible for return, exchange, or refund unless otherwise noted.