URBNCASE Returns Policy
Our returns and exchanges policy was written with the intent to maintain a balance between providing the highest level of customer service and maintaining a sustainable business model. Our goal is for our customers to be 100% satisfied with their purchase.
Items purchased can’t be accept returns or exchange, we only accept returns or exchange if the products that we provide troubled, damaged or defective items.
Provided it is within 7 days of receipt of your order and the item is as new and in the original packaging.
How To Make a Return
Please call us on +62 8128 7777 453 or email info@urbncase.com
Repackage your item wherever possible in the original packaging and please post the package to URBNCASE.
Address:
PESEPEDA URBNCASE STORE
Jl. Ciliwung No.9, Cihapit,
Kec. Bandung Wetan, Kota Bandung,
Jawa Barat – 40114
Indonesia
URBNCASE will try to process your return as soon as it arrives.
For customer satisfaction, we will pay all cost shipping and replace the product with a new item if stock is still available.
